Phone Support
What does ?phone support? mean in the arena of Internet hosting?
In the event that you've ever had a shared website hosting account in the past or you have dealt with any kind of online service, you are probably aware from your own experience that for some things it's better to consult with a live person over the phone than to exchange support tickets or e-mail messages. If you want to learn more about a particular service before you decide to order it or in case something small-scale should be made, for example, it'll be far easier and quicker to get it done live. When you're given the option to get in touch with representatives by phone, it's also very likely that you are using the services of a real web hosting provider, not a reseller. The level of support that you will get over the phone varies between different suppliers - from general issues to experienced technical support. Typically most of the suppliers offer pre-sales assistance and 1st level phone support, while more complex technical issues are handled through email or tickets.
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Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs a day, you have the option to contact us and talk with our customer support agents to get more info about the
shared website hosting that we offer and make sure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we now have phone numbers on three continents so that you can call the one closer to you - in the USA, the UK or Australia. In case you're already a customer, you can call about general and billing matters, and even about some technical ones. In case the problem is strictly technical or it can take longer time to investigate, you should go through our ticketing system, which will enable both you and our tech support team to keep track of the information supplied by either side.
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Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours a day as part of the support services for every single
semi-dedicated server package that we supply. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a support ticket in case you experience such an issue, but for any billing, general or small-scale tech issues you can always phone us and we will help you right away to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your sites on our leading-edge cloud platform or you are able to receive any other general info on our semi-dedicated services. We now have local phone numbers in the U.S.A., Great Britain and Australia plus an international number, so you're able to call the one which is closer to your location.