Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Guarantee

  • Each ticket that you post to the tech help team will be replied to in about 60 mins. All common requests are going to be resolved straight away. However, if the help inquiry you have posted calls for help from an experienced technician, we are going to address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–quality Tech Assist Service

  • Our client support crew will be on duty for you round the clock to to respond to all help request tickets that you submit. We offer tech help for all the programs that are installed in advance on your web server. These include our in–house built Web Control Panel, the chosen Operating System along with the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Web Control Panel that comes free with your VPS offers an internal article base. One can find a number of extensive how to articles and a choice of step–by–step video training materials that illustrate all the regular website managing jobs. You can use them by simply clicking the Help or Video buttons in the right part of each Control Panel section.