Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Every assistance request you send to us will be responded to within maximum 60 min. If your trouble ticket or email needs further assistance from a server admin, we’ll forward it and leave a comment to let you know that your issue is being worked on. If you order the Managed Services package, any of the server management tasks included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • An Outstanding Customer Support Service

  • Should you require any assistance working with our Web Control Panel or with any of the applications that we have preinstalled on the server on your behalf, do not hesitate to touch base with our help desk support team at any time via the ticketing system. Plus, if you need assistance managing your dedicated hosting server, you can order the Managed Services package, which includes weekly OS updates, software installation and troubleshooting procedures, server monitoring and rebooting services, data backup hard drive space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated web hosting plan includes our free–of–cost Web Control Panel, which features a comprehensive knowledgebase plus a selection of how–to video tutorials. Whenever you need help working with the Web Control Panel, just click on the Videos or Help buttons in the upper right corner.