1 hour ticket response
Our team of techs is specialized in offering rapid answers to each of your questions. We’ll examine your support ticket the minute it has been submitted and will reply back with a solution to the problem within maximum 1 hour after the helpdesk ticket submission. In fact, our average tech support ticket response time is twenty minutes.
An Excellent Help Desk Service
Our techs possess huge experience in the shared website hosting niche and are trained enough to find a fast answer to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the support ticket will be forwarded to a developer or system administrator for additional investigation.
A User–Friendly Help Section
To help you find a quick tip on how you can use a particular feature, we have integrated a very user–friendly Help section in your Web Control Panel. You can browse through a wide selection of web hosting account management articles and website management articles, have a glimpse at the F.A.Q. section or watch our step–by–step video tutorials.
