Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section built into our Web Control Panel. It boasts an ever–expanding knowledge base with commonly asked questions and in–depth how–to articles written by our skilled help desk support staff.

  • Top quality support service

  • Educational Videos

  • We have prepared a collection of how–to video tutorials that detailedly show how to take care of a common problem connected to your shared website hosting account. You can find the video clips in the Help section.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 customer care service with a one–hour support ticket response time guarantee. A group of practiced technical support engineers will be online for you to reply to all the queries that you may have. During off–peak times, a response will be offered within just 20 minutes.