The presence of the customer and technical support that a shared website hosting company offers will tell you a lot for the services which they provide too. In case you're allowed to use just email messages and tickets, you have most likely found some reseller and not the web hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for additional help. If the supplier offers you various options for communication with quick response time that are available anytime, they are almost certainly the top provider, not just a reseller. So you'll receive prompt assistance and quality support since they will have immediate access to the servers where your account is. Whatever the problem - sales or technical, it's generally better to be able to communicate with your web hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Website Hosting
We offer 24/7 customer, billing and technical support for our shared website hosting. Even if you are not our client yet and you have questions, we will give you a hand right away and give you the necessary info, in order to give you the choice to make an informed decision when you buy your new website hosting account. We're available any time, including weekends and holidays, and we offer multiple options for communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have a couple of telephone numbers internationally, so you will be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for several days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get prompt assistance, in particular when your web site is not working properly for some reason. All our Linux semi-dedicated plans feature 24/7 customer and tech support, which means that if anything comes up, you can use several methods to contact us - telephone line with several local numbers internationally, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic matters, so in case you don't have an account yet, for instance, you are able to receive additional info for our services, or we will assist you with less difficult tech problems. The other two options are for strictly technical problems or anything which is more time-consuming because it's much easier track the correspondence between you and our technical support crew. The warranted max reply time for them is merely 1 hour, the actual one - 15-20 min, so you won't need to wait for a whole day to receive assistance like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
With our VPS servers, you won't ever have to wait for more than 1 hour to receive assistance for any kind of issue that you could have regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the tickets which you open via your billing Control Panel or emails which you send to our tech support team. In addition, we have local phone numbers in several countries around the world as well as a live chat service where we can assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the different ways of communication, so whatever your question or problem is, there will always be someone to help you out without delay. If you need help with third-party software, that you cannot deploy or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server from our company, you will be able to get in touch with us at any time using several channels and the maximum time that you will have to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you would like to know more about our web hosting solutions before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. If you're looking for assistance with third-party software that you can't install or manage effectively, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.