There are different ways to contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. It is the easiest form of correspondence for a variety of reasons. In case no client support team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. Additionally, you can copy and paste extensive pieces of information without needing to worry about misprints, and if a certain problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in the exact same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re typically separate from the web hosting platform, which implies that if you need to provide information or to follow directions, you will have to use no less than two separate accounts and this number might rise if you desire to manage a handful of domain names. On top of that, lots of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Shared Website Hosting
In stark contrast to what you may find with numerous other web hosting companies, the support ticket system that we use with our shared website hosting is included in the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize different log-on credentials, as you’ll be able to manage your tickets and the web hosting account itself in one single location. So, in case you’ve got an enquiry or come across a difficulty, you can get in touch with our client care team right away. Our ticketing system offers an intelligent search mechanism. This implies that even in case you have posted a vast number of tickets through the years, you’ll be able to find the one that you want with no effort. You can also see knowledge base guidelines for solving common complications.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything in one single place, which is why we have implemented a support ticket system into the custom-developed Hepsia Control Panel, which comes with each single semi-dedicated server package. This will permit you to manage the correspondence with our help desk support team together with your files, which means that you will not need to remember one more username for another admin interface. You will be able to send a new ticket or to track the status of an old one with less than several clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Plus, you can go through older tickets using an intelligent search filter or have a look at applicable help articles, which include solutions to commonly met difficulties. The inbuilt trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being only sixty minutes, so there will always be somebody to assist you.