Should you ever experience a problem with your website and be incapable of handling it yourself, ask the respective web hosting provider’s help desk support team to help you get the website back online. A swift resolution would be the most favorable scenario, but many hosting companies answer within twenty four hours and even more, particularly if you’re working with a hosting reseller. Even if your problem can be fixed swiftly, your site may not function properly or it may not be available whatsoever for a lengthy stretch of time, so you may lose prospective customers since it is quite unlikely that anyone will be dying to come back to a broken website. Having said that, you should make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed manner. If a software app update does not proceed smoothly or you delete something incidentally, for example, the site must be fixed speedily in order to avoid elongated unavailability.
One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our shared website hosting and you’ve got a question or chance upon some predicament, you can get in touch with us 24/7 by posting a technical support ticket or by sending an e-mail and we promise that you will receive an answer within the hour. If the issue can be sorted out, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll supply you with all the needed information – what workable solutions to try, what settings to check, and so on. Usually, you will receive a response within maximum thirty minutes, which suggests that waiting for hours and hours or even for more than a day to obtain support is something unthinkable. Our 60-minute reply time guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team members will be at your disposal at all times and they’ll respond to any ticket that you open via your web hosting Control Panel within maximum sixty minutes. The response time is guaranteed regardless of whether you’ve got a general inquiry with regards to your semi-dedicated server or you experience some challenge and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24x7 to deal with any billing, general or technical issue. In case you get in touch with us about anything that is within our power, we will resolve it before we reply to you, which suggests that you won’t have to wait for hours or even days while the problem continues. In case there is something that you need to do on your end, we will supply you with the necessary info – what workable solutions to try, what steps to take, etc.