A lot of individuals who start using their first hosting account, or change companies, normally have enquiries with respect to how given procedures are accomplished or face obstacles when setting up various things like emails, site settings, and so on. Because of this, a lot of web hosting companies have prepared documentation with common questions and problems so as to help their customers get info quickly and easily. As a result, the support team members can focus on actual issues that some clients may be facing, as the solution for the minor things will already be available on the World Wide Web and clients will be able to easily handle them without having to get in touch with the customer service staff. Having thorough documentation is really important, especially for new users with no past experience, because the web hosting service entails a huge number of features and lots of people can become confused about what action to take. A good information repository can both help you carry out the things that you need and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Shared Website Hosting
If you’ve ordered your first shared website hosting plan from our company or have transferred your site over to us, you’ll become used to our services and our custom-created Hepsia Control Panel very quickly due to the fact that we have prepared a substantial web-based knowledge base where you can find all the information that you could ever need – both general info in regard to the service as a whole and more concrete info about the different features that you can make use of and the complications that you might encounter. The articles themselves are located in 2 places. The complete article collection can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each Control Panel section as well. You can acquaint yourself with how to accomplish practically everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles include comprehensive instructions, so you won’t ever get disoriented due to an unclear text. Certainly, in case you come across a more specific obstacle and you do not find anything about it in our knowledge base, you can get in touch with our customer care team representatives 24x7.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared a detailed knowledge base for all our current and future clients, so if you get a semi-dedicated server account from our company, you will be able to find any information that you need at any moment. We’ve got heaps of informational articles, which will help you understand better what’s happening in your account – "What’s PHP?" and "What are file access permissions?" are simply 2 examples. Our comprehensive tutorials will help you do anything you wish – uncompress an archive, import a MySQL database, redirect a domain name, etc. Besides, we also have troubleshooting instructions, which will enable you to discover what precipitates a given problem and the viable solutions for it. In case you can’t send e-mails or your domain name returns an HTTP 500 error message, for instance, you can examine our knowledge base and repair the problem without delay. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.